2023 – 2024 · Montpellier, France · Hybrid
Project manager (B2B enrolment) — retail
CGI — European leader in omnichannel retail
Project manager for building an automatic enrolment service for corporate iPhones and iPads at an omnichannel retailer. The aim: a device already configured, personalised and ready to use the moment it comes out of its packaging, for the employee of a business client.
Information from several building blocks of the information system was surfaced in Salesforce, an enrolment status journey created, the devices' precise characteristics transmitted to an Apple API and the return codes handled.
No enrolment existed before, not even a manual one: this was not the automation of a process but the opening of a new premium service to business clients. The project was run within the B2B Salesforce application maintenance team.
Achievements
A new premium service, not an automation
No enrolment existed before, not even a manual one. This opened a premium service to business clients: a device configured and personalised the moment it leaves its packaging.
Integrating several information-system blocks and the Apple API
Surfacing information from several building blocks of the information system in Salesforce, an enrolment status journey, transmission of the devices' characteristics to an Apple API and handling of the return codes.