Domain expertise
Service level agreement (SLA)
Defining and holding contractual commitments on availability, response and resolution.
Applied on
- 2021 – 2022
Leading French telecommunications and digital services provider
- 2017 – 2022
Systems administrator (monitoring server estate) — telecoms
Leading French telecommunications and digital services provider
- 2017 – 2022
Third-line support (network monitoring applications) — telecoms
Leading French telecommunications and digital services provider