2021 – 2022 · Montpellier, France · Hybrid
Project manager — telecoms
Astek — Leading French telecommunications and digital services provider
Project management responsibility across the whole scope from September 2021, as the renovation project studied and sold the previous spring got under way. Seven applications, a team of eight, one million euros of annual revenue, entirely on fixed price.
Writing the quotes, tracking invoicing and the financial position of projects through monthly reporting. Weekly run and build committees for each application, a monthly steering committee, quarterly satisfaction surveys. Recruitment interviews, onboarding and training follow-up for new joiners, staffing tracking, internal project reporting.
A hat that does not replace the previous ones: development, analysis and third-line support are still held across the scope, as the outgoing project manager had done. The team consequently loses the technical backing it had on blocking points. Recruitment intended to staff the renovation fails, the profiles sought being highly qualified on a niche technology; the team that had carried out the previous renovation resigns. Resignation in October 2022, after five years on the account.
Achievements
- 7 applications and 8 people led
Project direction of the monitoring scope
One million euros of annual revenue, entirely on fixed price: writing the quotes, tracking invoicing, following the financial position of projects through monthly reporting.
- 5 environments, three to four servers each
Running the technical migration of the quality-of-service monitoring applications
Technical migration of two applications monitoring quality of service across IP and mobile networks, and of their functional changes, over five environments of three to four servers each.
Governance of the scope
Weekly run and build committees for each application, a monthly steering committee, quarterly client satisfaction surveys.
Profitability held across the whole scope
The account, loss-making in 2017, was returning a margin in line with targets throughout this responsibility.
Recruitment, onboarding and staffing
Recruitment interviews, onboarding and training follow-up for new joiners, tracking of assignments across the scope.
Skills applied
- Application maintenance and operations management
- Application support and production support
- Conducting recruitment interviews
- Excel
- Fixed-price estimating
- Jira
- Microsoft 365
- One Automation
- Project alert handling and escalation
- Project financial tracking
- Project management
- Project scope negotiation
- Service level agreement (SLA)
- Team management
- Technical team coaching